How Instant Messaging Enabled my Company to Flourish
Last year my company celebrated twenty years since it was founded and as the founder, it was a joyous occasion for me. My landscaping company has enjoyed tremendous success in the past fifteen years, thanks to a history of quality and excellence in service delivery. The most amazing thing with success is that it covers past problems and difficulties.
As I have often remarked that when you succeed, people think that you have always been successful. In other words, the current success projects an image of success even in the past. One thing that people forget, it is very difficult to reach the peak without stumbling along the way. On this particular night, I was deeply overwhelmed with the company I had created when I was at perhaps the lowest place in my life.
I have always avoided narrating my humble beginnings to others, not that I am ashamed, but rather because I cannot even believe it myself. However, after these celebrations, I was invited to speak to the staff on a technology-themed week and that is when I opened up. I truthfully credited my entire success to the communications capabilities I got from the Mercury Messenger. This is my story.
A Seemingly Lost Cause Turned Around through IM
Several years after clearing college, I worked for one of the most prestigious landscaping companies in the country at the time. However, driven by what I can only term as ambition, I started courting clients for private work without the company’s knowledge. Landscaping was always my passion and I was very good at it. As my private “gigs” continued, my reputation grew and the company started losing clients to me.
The company conducted an underground investigation, discovered my dirty tricks and kicked me out. I found myself on the street with little savings and little experience on survival. Within six months, I had spent all my savings and I had not yet secured a job. That’s when I decided to open my own company. I borrowed money from my dad and rented premises and started my own company. The only problem was that I was cash-starved with no operating expenses.
A Second Chance Courtesy of Instant Messaging
One of the most important tools in landscaping is communication. You have to contact and communicate with clients and also coordinate work on site. After two months in office, I started getting some work-related calls from clients but I could not finance my communication needs. That is when I learnt of the newly launched Instant Messaging (IM) solution, Mercury Messenger. This communication tool was wonderful;. I could keep in touch with all my clients and the few workers I had hired in different sites in real-time.
Mercury also offered video conferencing capabilities and hence I could discuss landscaping plans with clients in any part of the country without incurring travelling expenses. I was also able to coordinate and advise my workers on site regarding any problem they were encountering in real-time and also via video.
The IM also helped to contact all my old clients and even those I had acquired when working in my former company. IM helped to save both time and monetary resources for my infant company. I also learned that some clients regarded me sophisticated and modern on learning that I was using the newly launched digital platform for all my communications needs. Little did they know that I had adopted Mercury as an option due to failing financial strength.
Today as I look back on the past and the newly created technological platforms like Facebook or Snapchat, I am awed at how the 20th century was technologically-deficient. All in all, I will never forget that Mercury Messenger changed my failing cause and gave me a second chance.