Safari stops loading websites on iPhone and iPad

Are you experiencing issues with your Safari browser on your iPhone or iPad? It may be frustrating when Safari stops loading websites. Let’s explore some potential solutions to this problem.

Check your internet connection – Safari may stop loading if you have a weak or unstable internet connection. Make sure you are connected to a strong and stable Wi-Fi network.

Verify Internet Connectivity and Wi-Fi Settings

If you are connected to Wi-Fi, but still experiencing issues with Safari not loading websites, try opening a different web browser such as Google Chrome to see if the issue is specific to Safari. If other web browsers work fine, the problem may be with Safari itself.

If the issue persists, try restarting your Wi-Fi router or modem. Sometimes a simple reset can resolve connectivity issues.

Another troubleshooting step is to toggle the Wi-Fi off and on again on your device. This can help to refresh the connection and resolve any temporary issues.

If you are still having problems, you may want to check if your device has a strong internet connection by opening other apps that require an internet connection, such as email or social media apps.

When Safari stops loading, it’s like hitting a roadblock in the middle of a safari adventure.

Refresh or Revisit the Web Page

If refreshing or revisiting the web page doesn’t solve the problem, you can also try clearing your browser’s cache and cookies. To do this, go to Settings > Safari > Clear History and Website Data. This can help resolve any issues with stored data that may be causing the loading problem.

If the issue persists, you may want to consider using a different web browser, such as Google Chrome, to see if the problem is specific to Safari. Additionally, checking your internet connection and ensuring that JavaScript is enabled in Safari’s settings can also help troubleshoot loading issues.

In some cases, the problem may be related to your device’s network connection or a specific website’s server.

Restart Devices and Routers

Restart Devices and Routers

To restart your devices and routers, start by turning off your iPhone or iPad by holding down the power button until the “slide to power off” slider appears. Slide it to power off the device. Then, unplug your router from the power source and wait for about 30 seconds before plugging it back in. This will allow the router to fully reset.

After the router is back online, turn your iPhone or iPad back on by holding down the power button until the Apple logo appears. Once your device has restarted, try loading the website on Safari again to see if the issue has been resolved.

If the website still does not load, you may need to reset your network settings on your iPhone or iPad. To do this, go to Settings > General > Reset > Reset Network Settings. Keep in mind that this will erase all Wi-Fi networks and passwords, so you will need to re-enter them.

After resetting the network settings, reconnect to your Wi-Fi network and try loading the website again. If the issue persists, you may need to contact Apple Support for further assistance.

Clear Cache, Cookies, and Website Data

Clearing cache and cookies

Action Steps
Clear Cache 1. Open the Settings app on your device
2. Scroll down and tap on Safari
3. Scroll down and tap on Clear History and Website Data
Clear Cookies 1. Open the Settings app on your device
2. Scroll down and tap on Safari
3. Scroll down and tap on Advanced
4. Tap on Website Data
5. Tap on Remove All Website Data
Clear Website Data 1. Open the Settings app on your device
2. Scroll down and tap on Safari
3. Scroll down and tap on Advanced
4. Tap on Website Data
5. Swipe left on individual website data and tap Delete, or tap Remove All Website Data

Disable Extensions and Content Restrictions

If you have any extensions installed in Safari, you can disable them by opening the Safari app and tapping on the “aA” icon in the address bar. From there, tap on “Website Settings” and then on “Content Blockers.” Here, you can toggle off any extensions that may be causing problems.

It’s also a good idea to check if there are any restrictions set for Safari in the Screen Time settings. Open the Settings app, tap on Screen Time, and then on Content & Privacy Restrictions. If Safari is listed under Allowed Apps, make sure it is enabled.

Update or Change DNS and VPN Settings

To change VPN settings, go to “Settings” and tap on “General.” Then, tap on “VPN” and select the VPN configuration you want to change. You can edit the server address, remote ID, and other settings here. Make sure everything is correctly set up and save your changes.

After updating or changing your DNS and VPN settings, try using Safari again to see if the issue is resolved. If not, you may need to troubleshoot further or seek additional support.

Consider Alternative Browsers or Contact Support

Screenshot of alternative browser options

  • Try using a different browser such as Google Chrome or Firefox to see if the issue persists.
  • Download the alternative browser from the App Store and install it on your iPhone or iPad.
  • Open the alternative browser and attempt to load the websites that were not working in Safari.

Contact Support

  • Visit the Apple Support website or call their customer support line for assistance with troubleshooting the issue.
  • Provide them with details about the websites that are not loading and any error messages you are receiving.
  • Follow the instructions provided by the support team to resolve the issue with Safari on your iPhone or iPad.
Was this article helpful?
YesNo