SoftThinks Agent Service – How to Fix High sftservice.exe on 32 bits

In this article, I will discuss the steps to fix the high sftservice.exe issue on 32-bit systems with SoftThinks Agent Service.

Understanding SoftThinks Agent Service

SoftThinks Agent Service is a software component found on Dell computers. However, sometimes users may encounter issues with the sftservice.exe file, which can cause high CPU usage on 32-bit systems.

To fix this problem, follow these steps:

1. Open the Task Manager by pressing Ctrl + Shift + Esc.
2. Go to the “Processes” tab and locate the sftservice.exe process.
3. Right-click on it and select End Task to stop the process.
4. Open the Control Panel and navigate to Programs > Uninstall a Program.
5. Look for the SoftThinks Agent Service in the list and uninstall it.
6. Restart your computer to complete the removal process.

Causes of High Disk & CPU Usage

1. SoftThinks Agent Service (sftservice.exe) can cause high disk and CPU usage on 32-bit systems, impacting computer performance.

2. This issue may arise due to background processes or unnecessary tasks running in the background, consuming system resources.

3. To fix this, you can disable the SoftThinks Agent Service by following these steps:

a. Open the Task Manager by pressing Ctrl + Shift + Esc.

b. Go to the “Services” tab and locate “SoftThinks Agent Service.”

c. Right-click on it and select “Stop” from the context menu.

4. Alternatively, you can permanently disable the service by accessing the Control Panel:

a. Open the Control Panel and navigate to “Administrative Tools.”

b. Select “Services” and find “SoftThinks Agent Service.”

c. Right-click on it, choose “Properties,” and set the startup type to “Disabled.”

5. Disabling SoftThinks Agent Service will prevent it from consuming excessive disk and CPU resources, improving overall system performance.

Solutions to Reduce Disk & CPU Usage

  1. Disable SoftThinks Agent Service
    • Open Task Manager by pressing Ctrl+Shift+Esc.
    • Click on the Services tab.
    • Locate the SoftThinks Agent Service (sftservice.exe) in the list.
    • Right-click on it and select Stop or Disable.
    • Confirm the action if prompted.
  2. Update or Reinstall SoftThinks Agent Service
    • Visit the official website of the service provider to download the latest version of the SoftThinks Agent Service.
    • Once downloaded, double-click on the installer file to begin the installation process.
    • Follow the on-screen instructions to complete the installation.
    • If you already have the latest version installed, consider uninstalling and reinstalling the service to resolve any potential issues.
  3. Perform a Full System Scan for Malware
    • Install a reputable antivirus or antimalware software if you don’t have one already.
    • Update the antivirus software to ensure it has the latest virus definitions.
    • Initiate a full system scan to detect and remove any malware or viruses that may be causing high disk and CPU usage.
    • Follow the instructions provided by the antivirus software to quarantine or delete any detected threats.
  4. Optimize System Performance
    • Close any unnecessary programs or applications running in the background.
    • Disable startup programs that are not required for the system to function properly.
    • Perform regular disk cleanup to remove temporary files and unnecessary data.
    • Defragment the hard drive to improve disk performance.
    • Consider upgrading your hardware (such as increasing RAM or replacing an old hard drive with a solid-state drive) if the issue persists.
  5. Seek Professional Assistance
    • If none of the above solutions work, it is recommended to seek professional assistance from a computer technician or contact the customer support of SoftThinks Agent Service for further troubleshooting and guidance.

Disabling and Uninstalling Options

Disabling and Uninstalling Options

  • Disabling SoftThinks Agent Service: Access the Services window by pressing Windows + R and typing “services.msc” in the Run dialog box. Locate the “SoftThinks Agent Service” in the list, right-click on it, and select “Properties.” Change the startup type to “Disabled” and click “Apply” and “OK” to save the changes.
  • Stopping SoftThinks Agent Service: Open the Task Manager by pressing Ctrl + Shift + Esc. Switch to the “Processes” or “Details” tab (depending on your Windows version). Locate the “sftservice.exe” process, right-click on it, and choose “End Task” or “End Process.”
  • Uninstalling SoftThinks Agent Service: Open the Control Panel from the Start menu and select “Uninstall a Program” or “Programs and Features.” Find the “SoftThinks Agent Service” in the list of installed programs, right-click on it, and choose “Uninstall” or “Remove.” Follow the on-screen prompts to complete the uninstallation process.
  • Disabling Startup of SoftThinks Agent Service: Press Windows + R, type “msconfig” in the Run dialog box, and hit Enter. In the System Configuration window, go to the “Startup” tab. Locate the entry related to “SoftThinks Agent Service” and uncheck the box next to it. Click “Apply” and “OK” to save the changes, then restart your computer for the changes to take effect.


What does softthinks do?

Softthinks is a software company that offers a range of services including system failure diagnosis and repair, system recovery with data and settings migration, data backup, and continuous data protection with versioning.

What is Softthinks deployment suite?

Softthinks Deployment Suite is a comprehensive software solution designed to streamline PC support processes, reduce operating costs, and enhance traceability for computer recyclers. It includes the SDS Kiosk, which addresses the challenges of expensive and time-consuming in-store mobile device and PC support.

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