Surface Pro keyboard lights up but not responding – 18 ways to fix

Are you experiencing issues with your Surface Pro keyboard lighting up but not responding? Here are 18 ways to fix the problem.

Initial Troubleshooting Steps for Keyboard Issues

Here are some initial troubleshooting steps you can take if your Surface Pro keyboard lights up but is not responding. First, check the connection between the keyboard and the Surface Pro device. Make sure it is securely attached and there is no debris blocking the connection.

Next, restart your Surface Pro device. Sometimes a simple restart can resolve minor issues with the keyboard not responding.

If the issue persists, try cleaning the keyboard connectors and the connection port on the Surface Pro. Dust and debris can sometimes interfere with the connection.

You can also try using the keyboard on another device to see if the issue is with the keyboard itself or the Surface Pro device.

If none of these steps resolve the issue, you may need to update the device drivers for the keyboard. Go to the Device Manager in Microsoft Windows and look for the keyboard drivers. If there are any updates available, install them and see if that resolves the issue.

Another option is to run the troubleshooter for hardware and devices on your Surface Pro. This can help identify and resolve any issues with the keyboard not responding.

If you have tried all of these troubleshooting steps and the keyboard is still not responding, you may need to contact Microsoft support for further assistance.

Updating Your Device Software

To update your device software, follow these steps:

First, check for updates in the Settings:
– Go to Start, then select Settings > Update & Security > Windows Update.
– Select Check for updates. If updates are available, select Install now.

Next, update your device drivers:
– Go to Start, then select Settings > Update & Security > Windows Update.
– Select View optional updates.
– Select the updates you want to install, then select Download and install.

If that doesn’t work, try updating your device drivers manually:
– Go to Start, then type Device Manager and select it from the list of results.
– Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver.
– Select Search automatically for updated driver software.

If you’re still experiencing issues, consider checking for firmware updates:
– Go to Start, then type Device Manager and select it from the list of results.
– Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Properties.
– Select the Driver tab, then select Update Driver.

If none of these steps resolve the issue, consider performing a clean boot:
– Go to Start, type msconfig, and select System Configuration from the list of results.
– On the Services tab of the System Configuration dialog box, select Hide all Microsoft services, then select Disable all.
– On the Startup tab of the System Configuration dialog box, select Open Task Manager.
– On the Startup tab in Task Manager, for each startup item, select the item and then select Disable.

After performing these steps, your device should be up to date and functioning properly. If you’re still experiencing issues, consider reaching out to Microsoft support for further assistance.

Restart and Reset Procedures

Surface Pro keyboard

To restart and reset your Surface Pro keyboard, try the following steps:

1. Restart your Surface Pro by holding down the power button for 10 seconds and then turning it back on.

2. If the keyboard still isn’t responding, reset the keyboard by detaching it from the Surface Pro and then reattaching it.

3. You can also try restarting the Surface Pro by going to the Start menu, selecting the Power icon, and choosing Restart.

4. If the keyboard lights up but still doesn’t respond, you can check for Windows updates by going to Settings > Update & Security > Windows Update.

5. Another option is to update the device driver for the keyboard by going to Device Manager, finding the keyboard under Keyboards, right-clicking on it, and selecting Update driver.

6. If the issue persists, you can try resetting your Surface Pro by going to Settings > Update & Security > Recovery and selecting Reset this PC.

7. You can also check for software updates for your Surface Pro by going to the Microsoft Store and looking for any available updates for your device.

8. If none of the above steps work, you can try resetting your Surface Pro to its factory settings by going to Settings > Update & Security > Recovery and selecting Get started under Reset this PC.

Remember to back up any important files or data before performing a reset.

Ensuring Proper Keyboard Connectivity

Surface Pro keyboard connection port

  • Ensure the keyboard is properly connected to the Surface Pro.
  • If using a detachable keyboard, reattach it securely.
    Ensure the keyboard is properly connected to the Surface Pro.
If using a detachable keyboard, reattach it securely.

Restart the Surface Pro

  • Restart the Surface Pro to potentially resolve any connectivity issues.
  • Press and hold the power button, then select “Restart”.

Clean the Connection Ports

  • Ensure the connection ports on both the keyboard and Surface Pro are free from debris or obstruction.
  • Use compressed air or a soft brush to clean the ports if necessary.
    Ensure the connection ports on both the keyboard and Surface Pro are free from debris or obstruction.
Use compressed air or a soft brush to clean the ports if necessary.

Update Keyboard Drivers

  • Open Device Manager by pressing Windows key + X and selecting “Device Manager”.
  • Expand the “Keyboards” category, right-click on the keyboard, and select “Update driver”.
  • Choose “Search automatically for updated driver software”.

Cleaning and Reattaching Keyboard Components

Surface Pro keyboard components being cleaned and reattached

To clean and reattach keyboard components, start by turning off your Surface Pro and detaching the keyboard. Use a can of compressed air to blow out any debris or dust that may be causing the issue.

Check for any visible damage or debris on the keyboard components and clean them using a soft, dry cloth. Ensure that the connectors on both the keyboard and the Surface Pro are clean and free from any obstruction.

If cleaning the components does not resolve the issue, you may need to reattach the keyboard to the Surface Pro. Detach the keyboard and reattach it firmly, ensuring that the connectors are properly aligned.

If the keyboard still does not respond after cleaning and reattaching the components, you may need to update the device driver. Connect an external keyboard or use the on-screen keyboard to navigate to the Device Manager in Microsoft Windows.

Locate the keyboard driver, right-click on it, and select “Update driver.” Follow the on-screen instructions to complete the update.

If updating the driver does not fix the issue, you can try resetting the Surface Pro. This can help resolve any software-related issues that may be causing the keyboard to not respond.

To reset your Surface Pro, go to the Start menu, select “Settings,” then “Update & Security,” and finally “Recovery.” Choose the “Reset this PC” option and follow the on-screen instructions to complete the reset.

F.A.Qs

How do I unlock my keyboard on my Surface Pro?

To unlock the keyboard on your Surface Pro, press and hold the Fn key for 10 seconds to toggle the Fn lock on or off.

Why is my Microsoft keyboard not typing?

Your Microsoft keyboard may not be typing due to hardware-related issues. Try unplugging and then plugging it back in, using a different USB port, or removing any USB hubs or switch boxes it’s connected to. Also, unplug any other unused USB devices.

Why does my laptop keyboard light up but no display?

Your laptop keyboard lights up but there is no display, this could be due to GPU problems, a corrupted internal disk drive, damaged display, or a loose LVDS cable.

How do I fix unresponsive keyboard on Surface Pro?

To fix an unresponsive keyboard on a Surface Pro, you can start by disconnecting and reconnecting the keyboard, checking the batteries, dusting the connectors, typing on a flat surface, installing the latest Windows update, turning on Bluetooth, running the Bluetooth troubleshooter, and updating the keyboard drivers.

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